Returns and Exchanges
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Can I exchange an item for a different size or color?
It's ok if your item didn't work out, it happens. ☺️ We don't do exchanges, but you can easily send back your item and we will promptly issue a store credit so that you can purchase a different color, size, or totally different item! You can get started by clicking the link below: https://www.g... -
You can get started by clicking the link below: https://www.grittysoul.com/a/returnzap We’ve made our return process quick and hassle-free just for you. You have 15 days to return an item after you've received it. 1. Enter your order number and email. 2. Select the items you’re returning. 3. Dow...
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How long does it take to process my return?
⏰ Please allow up to 2 business days for your return to be processed after it is received. Start your return easily through our Easy Returns Portal. Returns are refunded via store credit for 100% of the item cost (excluding shipping fees) Items must be unworn, unwashed, and with original tags att... -
What if my item is damaged or defective
We do our best to ensure every order is 100% perfect, but if we missed something, we’ll make it right. Here’s what to do: 📸 Take 2-3 clear photos of the damaged or defective item, showing the issue. 📩 Email the photos to support@grittysoul.com with your order number and a brief description of th... -
We’ve made our return process quick and hassle-free just for you. You have 15 days to return an item after you've received it. 1. Enter your order number and email. 2. Select the items you’re returning. 3. Download your return label. You can get started by clicking the link below: https://www.g...